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Two Year Full-Time PGDM(FM) Programme 2022-24 Batch.                                                                                      

Fore School of Management
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Streamlining Conflict Resolution Through Technology

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Duration: 3 days
Timings: 1000hrs -1315hrs
Dates: June 2-4, 2022
Programme Director: Prof. Prachi Bhatt
Mode: Online
Fees: (Online) Rs. 5500 Plus GST @18%

Programme Introduction:

Workplace conflicts are inevitable owing to differences in backgrounds and work styles of people who work together for a shared business purpose. Many high-impact researches and reports have highlighted the impact of workplace conflicts in more than just economically. Hence, it is important to address and explore ways to manage conflicts. Conflicts can be managed and resolved. With more and more of our workplaces moving into the online spaces, conflict-resolution processes have also been a progressively turning to technology. Also, growing with technological interventions at work is the need to understand the implications of technology in conflict and to understand better ways to manage and resolve conflicts.

Programme objectives:

This training program has been designed with an aim to help participants gain a deeper understanding of conflict resolution and also identify one's own conflict handling styles. Understanding the role of technology, its support, and limitations in order to better use it constructively instead of considering it as a hindrance. The program aims to also increase participants’ awareness about tools and techniques that can be used in effective conflict resolution. Thus, it aims to acquire appropriate attitudes, approaches and skills of effectively working through conflict and conflicting parties i.e., one-to-one or teams in workplace contexts.

Programme Contents:

  • Understanding of conflict resolution
  • Assessment of conflict handling styles
  • Skills of conflict resolution
  • Role of technology in supporting conflict resolution
  • Improve conflicts resolution capability through technology- Tools and techniques

Programme Methodology:

Programme would be delivered online, through a combination of mainly involve- Discussions using Role plays and Cases; Self-assessments; Industry interaction

Target Organizations/Institutions

No organization in particular, as the topic cuts across types of organizations/businesses

Target Participants:

The program will be useful to managers in sales, marketing, purchase, and human relations functions in public and private sector. All those who intend to assess and effectively use conflict resolution styles for the assigned roles and responsibilities, and to improve conflicts resolution capability through technology.

Programme Director

Prof. Prachi Bhatt, Associate Professor in Organization Behavior & Human Resources Management at FORE School of Management. She is Ph.D. and Masters in Human Resource Management (Gold Medalist). She has over 13 years of research and teaching experience. She is Certified in Negotiation Research and Teaching from one of the world's best B-Schools – Kellogg School of Management, Northwestern University, USA. She is an active participant in conferences & seminars and has papers to her credit published in National and International refereed journals. Her research experience and corporate association cover projects with Zydus Cadila Healthcare Ltd, Ahmedabad, Gujarat Co-operative Milk Marketing Federation Ltd, Anand, and Indraprastha Apollo Hospitals, New Delhi. She has designed and conducted customized workshops, MDPs for corporate executives in both public and private sector organizations. To name a few- IFCCO, EIL, Power Grid Corporation of India Limited, ONGC Videsh Ltd., THDCIL, Idea Cellular Ltd, Apollo Tyres Ltd, De La Rue Cash Processing Solutions India Pvt Ltd, Uttarakhand Power Corp. Ltd and many others. She also heads of Center for Psychometric Testing & Research at FORE.

Corporate Group Discount:

One complimentary nomination for every group of three nominations from the same organization, i.e., 3+1 participants for the fee of 3 participants.

For registration/enquiries , please mail to exed@fsm.ac.in or call at 011-26856301/+ 91 9166085159/ +91 9810875278/ + 91 7976445970

Executive Education/MDPs

FORE School of Management has been designing, developing and conducting innovative Executive Education (EE)/ Management Development Programmes (MDPs) for working executives in India for over three decades.