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Operational Excellence for Healthcare Professional

Operational Excellence for Healthcare Professional

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Duration: 2 days
Dates: July 16-17, 2020
Programme Director:Prof. Vinaytosh Mishra, Ph.D.
Fees: Rs. 16,000 (Non-Residential), Rs. 28,000 (Residential) Plus GST @18%


Healthcare has become one of India’s largest sectors - both in terms of revenue and employment. The Indian healthcare sector is growing at a brisk pace due to its strengthening coverage, services and increasing expenditure by public as well as private players. There is significant scope for enhancing healthcare services considering that healthcare spending as a percentage of Gross Domestic Product (GDP) is rising. The Government of India is planning to increase public health spending to 2.5 percent (1.4 percent present) of the country's GDP by 2025.

In recent years’ healthcare has witnessed an enormous increase in complexity in the delivery of health care services, demanding efficient quality management of facilities within the available resource at optimum cost, to achieve the production target of an organization, and also to maintain customer satisfaction. There is a shortage of trained resources in the healthcare industry to manage this challenging situation.


The overall objective of the programme is to train the healthcare managers in using modern operations management techniques for efficient and effective management of healthcare services. This program is equally helpful for the healthcare professional with a management background or without it.


  • Health care operations and its imperatives
  • Lean and responsiveness healthcare systems
  • Value stream mapping for healthcare operations
  • Facility Layout Planning
  • Hospital Queuing System and scheduling
  • Ensuring Service Quality in Healthcare and Accreditations
  • Inventory Planning and IT Application in Healthcare
  • Cost accounting and cost analysis for healthcare


The methodology would include an appropriate mix of lectures, experience sharing, discussions, case studies, and group activities.


The programme is designed for, Medical Superintendents, Medical Directors, Nursing Directors, Hospital Managers, Manager Operations - Quality managers, Quality Assurance Officers, HMIS Officers/Consultants, Public Health Consultants, Doctors, Healthcare consultants, Supply Chain Managers, Hospital Operations Executives, Medical Representatives, Distribution and Logistics Managers with substantial managerial responsibilities, interests, and motivation to learn and improve healthcare services.


Dr. Vinaytosh Mishra is working as an Assistant Professor (Quantitative Techniques and Operations Management) at FORE School of Management, New Delhi. He is a Bachelor of Technology (ECE) from the Indian Institute of Technology (BHU), Varanasi and MBA from the Institute of Management, Nirma University, Ahmedabad. He has done his Ph.D. in healthcare management from the Indian Institute of Technology (BHU). He has more than twelve years of experience in industries like IT, Manufacturing, Finance, Retail, Healthcare and Education. Out of which he has spent more than five years in a healthcare startup and was instrumental in its growth from a diabetes clinic to a multispecialty hospital. He is also an IDF certified diabetes educator and has published several research papers on healthcare management in reputed journals. He is also a referee for journals like International Journal of Healthcare Management, Facilities, and Healthcare Policy and Technology. His research interest includes Healthcare Management, Healthcare Operations, Healthcare Economics, and Healthcare Supply Chain Management.

Executive Education/MDPs

FORE School of Management has been designing, developing and conducting innovative Executive Education (EE)/ Management Development Programmes (MDPs) for working executives in India for over three decades.